Thank you for shopping with us! We truly hope you LOVE everything you ordered. But if something isn’t quite right, we’re here to help.
Returns must be initiated within 7 days of purchase or fulfillment (for shipping or local pickup).
No refunds to original payment method.
Store credit (via online credit) will be issued for eligible returns and does not expire.
Shipping charges are non-refundable.
Order cancellations will be issued as store credit.
Gift Cards
Final Sale/Clearance items (items discounted 20% or more)
Personalized or holiday-related items (includes apparel, decor & gifts)
🔖 Any item with a 20%+ discount is considered Final Sale and is not returnable.
To qualify for a exhange:
Items must be unworn, unwashed, and unused
Must include original tags and packaging
No damage, signs of wear, or alterations
Report damage within 3 business days of receiving your item.
Email a photo of the item + your order number to:
📧 southernmeloncustomerservice@gmail.com
All free gifts received must be included in your return if applicable.
Email southernmeloncustomerservice@gmail.com with:
Your name
Your order number
The item(s) you’d like to exchange / store credit
Wait for confirmation and instructions.
Ship your item(s) back within the return window provided in your email.
Customer is responsible for return shipping and any lost or damaged return packages.
Please allow 3 business days for return processing once your item(s) are received to receive your store credit.
Follow the same return policy.
Orders not picked up within 8 days of fulfillment are Final Sale.
Orders not picked up within 60 days are considered abandoned and will be donated.
Need more help? Email us anytime at
📧 southernmeloncustomerservice@gmail.com